Terms & Conditions

1. Acceptance of Terms

By using the website or platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy.

2. Services Provided

• AI-powered hotel diagnostic reports synthesized from verified guest reviews across multiple platforms.
• Side-by-side hotel comparison ("How it works") features.
• Free and Trip Pass-gated deep check features for conscious travelers and travel agents.
• Website access for informational and interactive content.

2a. Information Accuracy Disclaimer

• Hotel diagnostic results are synthesized from publicly available guest reviews and are for informational purposes only.
• MatchMyHotel does not guarantee that results are current, comprehensive, or binding.
• Verify important details (e.g., room availability, pricing) directly with hotels before booking.
• We are 100% independent and not sponsored by any hotel or OTA to influence results.

3. Account Registration & Security

• Users may sign in via Google or email to access certain features. You are responsible for providing accurate information.
• Keep your account credentials secure and immediately notify us of any unauthorized use.
• MatchMyHotel may suspend or terminate accounts for violations of these Terms.

4. User Obligations

• Provide accurate information when registering.
• Use the platform lawfully and responsibly.
• Not attempt to interfere with our systems or breach security.
• Respect intellectual property rights of MatchMyHotel and third parties.
• Be at least 16 years old to use our services.

5. Cookies and Tracking

The website may use cookies and similar tracking technologies to enhance user experience and analyze behavior. Use of cookies is subject to our Cookies Policy.

6. Intellectual Property

All content, reports, software, graphics, logos, and text on the website are owned by MatchMyHotel / CDXSolution or its licensors. Users may not reproduce, distribute, or create derivative works without written permission.

7. Limitation of Liability

• MatchMyHotel provides services "as is" and does not guarantee accuracy, completeness, or uninterrupted availability.
• We are not liable for losses arising from reliance on diagnostic reports or informational content.
• We do not guarantee that the platform will be error-free or free of viruses.

8. Third-Party Services

The platform uses third-party services (Google Firebase, Google Analytics, hosting providers). Your use of these services is also subject to their own terms and privacy policies.

9. Governing Law

These Terms are governed by the laws of Poland and the European Union. Any disputes will be resolved in the competent courts in Poland.